GIS IT Support Specialist/Esri ArcGIS Desktop Job at Hire it People, Inc, Atlanta, GA

TWY0TTZld0Y3OGN4emgrc3NicVkxNEJjbGc9PQ==
  • Hire it People, Inc
  • Atlanta, GA

Job Description

Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Description:

  • Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end - user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.

Responsibilities:

  • Acts as 1st line/tier of GIS technical support for Client.
  • Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications.
  • Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison.
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed.
  • Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS. 
  • Assists team with GIS upgrades, projects, and provides on-call supports needed.
  • Develops, updates, or maintains system/technical documentation as needed.
  • Develops client GIS User Group, resources, and assists in training material creation.

Job Tags

Contract work, Remote job,

Similar Jobs

TalentBridge

Data Entry Clerk Job at TalentBridge

Title: Data Entry Location: Austin, TX Duration: 06+ Months (High possibility of extension) Start Date: ASAP Onsite Flexibility: 100% Onsite Schedule: Monday to Friday, 8:00 AM - 5:00 PM Pay Rate: $16/hr on w2 Responsibilities: Perform data...

Murray Resources - Best Staffing Agency

Box Truck Driver - CDL B or A Job at Murray Resources - Best Staffing Agency

 ...In search of a Route Driver CDL B or A . Growing company that...  ...Responsibilities: Drive 50k GVW straight truck with AC and auto transmission...  ...Route includes out of town deliveries with 1-3 nights overnight stay...  ...Experience Driving a Box Truck- 26 ft High level of... 

Sun Home

B2C Sales Consultant Job at Sun Home

 ...thermal therapy solutions for those who demand the best. Founded and headquartered in San Diego, our products capture the serenity and energy of California. Owning a Sun Home product means embarking on a thermal journey to help you feel better, look better, and live longer... 

Paladin Consulting

Help Desk Specialist Job at Paladin Consulting

 ...technological advances. Respond to customer support requests Maintain professional customer service to clients. Providing Tier I level support of client products and services, including but not limited to: Operating system functionality Software installation... 

SphereGen

Sr. Full Stack Developer (.NET C# T-SQL) - Onsite ONLY Job at SphereGen

 ...providing custom services in Application Modernization and Support, Intelligent Automation (IA) using AI, Robotic Process Automation (RPA) and Extended Reality. We develop business software applications across multiple platforms including cloud, web, mobile, VR, AR and...