Job Description

About Heath

Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for over 75 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that's better for society and our planet. Our products are designed, manufactured, and sold in our two California factories and four showrooms, ensuring accountability in our process, from beginning to end. As a Certified B Corp, we maintain high standards of social responsibility, environmental performance, and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work.

Position Summary 

The Tile Process Supervisor oversees daily tile production scheduling to ensure timely and accurate order fulfillment while maintaining inventory accuracy and efficiency. This role supervises production teams, facilitates communication between departments, and applies LEAN principles to improve workflows and reduce waste. 

Strong problem-solving skills, attention to detail, and the ability to manage production data and reporting are essential. The Tile Process Supervisor plays a key role in optimizing operations and supporting the continued growth of Heath’s tile production.

Position Responsibilities 

• Oversee and support the tile production team by assigning work, ensuring clear instructions and alignment with workload demands and production goals.
• Monitor progress throughout shifts to verify work is completed efficiently, safely, and to quality standards.
• Provide hands-on guidance and coaching to help team members improve their skills and productivity.
• Serve as the initial point of escalation for basic performance or operational issues, working with team leads to resolve issues promptly and administer corrective actions when needed.
• Plan and schedule tile forming, firing, glazing, and QC to meet order deadlines and maintain inventory levels. 
• Update planning and documents with real-time data, considering kiln capacity, product constraints, and demand forecasts.
• Communicate schedule changes and production priorities to the team to ensure alignment and minimize disruptions.
• Oversee tile inventory processes, ensuring accurate receipt, quality control, and prioritization of stock.
• Collaborate with warehouse and logistics teams to manage in-stock, sample, and overstock tile counts, addressing discrepancies as needed.
• Act as the primary liaison between production, planning, and tile sales teams to provide timely updates and respond to order-related inquiries.
• Develop and refine Standard Operating Procedures and training programs. Identify inefficiencies using LEAN principles and lead initiatives to improve workflow and reduce waste.
• Monitor production for adherence to Heath’s safety guidelines and quality expectations. Address performance issues, Maintain accurate records in NetSuite, Google Docs, and other systems to track production metrics, inventory levels, and operational performance.

Required Qualifications 

• 5+ years in production or manufacturing, preferably in ceramics or a related industry
• High school diploma 
• 3+ years of experience in supervising production or manufacturing teams
• 3+ years of experience in production planning, inventory management, and data tracking, with proficiency in ERP systems (NetSuite preferred) and Google Docs/spreadsheets 
• Ability to troubleshoot production issues, apply LEAN principles, and drive process improvements

Nice to Have:

• College degree 
• LEAN Manufacturing Certification or experience leading process improvement initiatives
• Experience in ceramics or tile production
• Familiarity with safety regulations and compliance in a manufacturing environment
• Spanish, Vietnamese, Mien, or other language skills for supporting a diverse workforce

Physical Requirements

Light Work: Requires occasionally exerting up to 20 pounds of force, frequently up to 10 pounds, and a negligible amount constantly to move objects. Physical activities may include climbing, balancing, kneeling, reaching, standing, walking, pushing, pulling, lifting, repetitive motions, grasping, and tactile sensing. 

Work Environment / Location/ Compensation

This is a full-time, exempt, position based in our San Francisco Factory & Showroom. The hours for this role are Monday - Friday, 4:00 am - 12:30pm, or an agreed upon time with the manager. This position reports to the Director of Manufacturing. 

Only Bay Area candidates will be considered.

Benefits

We are committed to your health and well-being. Heath offers a comprehensive benefits package for full-time employees that includes a choice of medical plans, dental, vision, acupuncture and chiropractic, as well life insurance. An annual 401(k) contribution that grows with job tenure. We offer a generous time-off allocation and a great discount on all Heath Ceramics products.

 Proud Equal Opportunity Employer

At Heath, we don’t just accept difference — we celebrate it, we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.

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