Service Desk Agent Job at Panzer Solutions LLC, Plano, TX

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  • Panzer Solutions LLC
  • Plano, TX

Job Description

ServiceNow Ticketing toll experience is must

  • Knowledge of Service Desk Roles and responsibilities.
  • Minimum 3 to 5 years’ experience in a Service Desk Analyst role / IT Support in a global organization.
  • Delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Managing one or more customer service or service desk functions.
  • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
  • Delivering customer service through multiple channels including calls, chat and self-service
  • Continuous Service Improvement.

Job Tags

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