ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
· Enter Customer Orders into the system accurately and timely
· Answering customer calls, assisting, and/or directing them
· Product knowledge of our products and the competitive industry
· Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
· All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
· All credits and samples to be entered the day they are received
· Follow-up calls and voicemails should be returned by end of business the day of receipt
· Both positive and negative feedback received by customers should be entered with a task in P21
· Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
· Other duties as assigned
EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:
· Customer service background: experience in a safety products environment preferred
· Heavy customer service/data entry skills
· Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must
· Strong written and verbal communication skills
· Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
· Experience with P21 is a plus
· Ability to multi-task and prioritize work on a daily basis
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