Job Title: Bilingual Spanish/English-Customer Service Representative - 1 - Loyalty Services
Duration: 6+Months (Contract to Hire-CTH)
Location: Chicago, IL 60631
Interview Process: 1 interview with the hiring manager - WEBEX
Job Hours: 8:30am-7:00pm EST- timeframe. Monday-Friday
Job Schedule:5 days in office
TEMP TO PERM: Yes
JOB SUMMARY
Often the first point of contact for customers, the Loyalty Services Specialist is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Specialist, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
SKILLS
•Provide a needs analysis assessment for what a policyholder may need
• Strong verbal and written skills
• Ability to partner with others to resolve issues resulting in service or claim related issues
• Ability to utilize critical thinking skills
EXPERIENCE
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