Job Description

Reports to: Customer Service Manager, After Sales Operations Manager

Hybrid: Monday and Friday work at home and Tuesday-Thursday in the office

Position Summary: Communicate with and support existing Dedert customers through the After Sales Department. Proactively discuss proper maintenance and repair of all Dedert sold equipment installed at customer locations. Handle incoming calls as well as support internal team members with an engineering mindset in order to determine the necessary parts and services to return customers’ plant to a fully serviceable condition. Review and provide suggestions to inspection reports generated by field crews. Determine cost of parts/repairs and provide quotations to customers. Oversee repair of equipment at customer sites and/or vendor locations providing supervision, technical expertise and guidance ensuring proper repair utilizing safe methodologies. Work together with the After Sales team to execute customer orders including procurement, receipt and inspection of goods, packaging, and shipping to customer locations with a focus on larger scale and technically advanced orders.

Duties and Responsibilities:

• Serve as a key component of Dedert’s interaction with our customers post original equipment installation
• Determine the source of customers’ equipment problem and/or need for service maintenance
• Identify the correct replacement parts along with upgrade options
• Determine cost of parts and service required
• Prepare and send to customer a detailed quotation for the parts and service
• After receipt of customers’ order, procure, receive, inspect, package and ship the parts to the end user’s location
• Support the After Sales team with engineering guidance

Required Knowledge, Skills and Abilities:

• Engineering and/or technical degree preferable
• Minimum five years of experience in the identification and sourcing of parts and services related to machines/machinery
• Ability to read and interpret technical drawings
• Understanding of the basics of equipment design and function to determine corrective action when necessary
• Use of a variety of tools to accurately measure and repair equipment components
• Effective communication skills, both written and verbal
• Strong sales skills
• Highly Skilled in Effective Organization
• Good interpersonal skills
• Good computer skills
• Ability to travel 10 to 20% of the time

Salary Range:

• Based on individual skills and experience range
• Includes highly competitive benefit package including, Health insurance, Dental insurance, 401(k), Life insurance
• Minimum salary: US$75,000
• Maximum salary: US$125,000

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